Human + Thinking + AI
× Design
Fifteen years of design leadership at enterprises, upstarts, startups and agencies. Building the orgs that turn craft into compounding revenue. AI products that sharpen the user's POV.
PeopleThe meaning problem nobody's building for
BusinessWhere the tools are needed
ProcessWhat I'm building to fill the gap
Social Technology
Email Marketing
Enterprise Technology
Customer Service
Customer Experience
Meta · Mailchimp · IBM · Kustomer · Gladly

Kustomer·NPS 3.4 → 25
Shipping fast but nothing compounds. The product stays still.
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AI Stack·Measuring product market fit
So many AI tools. So little AI budget. Find out what's being used and what got dropped.
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Kustomer·Resolved #1 deal-loss driver
Your process was built for a world where building was expensive.
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Mailchimp·90% YoY upgrade lift
Your team doesn't have a collaboration problem. It has a visibility problem.
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“He didn’t just make things look better — he changed how the team thought about the problem.”
DD
David Drucker
Founding Engineer, Kustomer
The tools are early. The thinking isn't.
Building AI tools for the human side of work — looking for partners, collaborators, and organizations that take this problem seriously.