Uxtopian

Salon

I’m talking to the people building what’s next.

Ongoing conversations with people navigating AI, organizational change, what the hell is going on, and what comes next. Not interviews or transcriptions — just what stuck. Care to chat?

Next conversation

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Thos Niles

Founder, Both

March 4, 2026

Coming soon

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Jose Mejia

Founder, Scene Infrastructure Co.

Week of March 2, 2026
Google Meet, 40 minProcess & Technology
March 2, 2026

Topics

Robert wrote the book on this. Literally. His argument isn't that compliance is bad — it's that it's not enough. The box-checking version of privacy lets you do shitty things. You can satisfy GDPR, pass a security audit, and still build something that exploits users, because the regulations don't ask whether your practices are actually good. They ask whether you've technically satisfied a minimum bar. Companies spend enormous energy finding the slippery route that technically meets the requirement while violating the intent. He draws the same parallel I always draw with accessibility: most design orgs treat both as the audit at 11:59. Someone says, "can you take a quick look at this from a privacy perspective?" after the product is functionally done. You're looking at a stack of decisions you can't unwind. Robert's been in rooms where someone hands him 15 form fields and asks which ones are risky. The real question isn't which fields are risky in isolation — it's why do you need any of them. Social security number is obvious. But asking for someone's state of residence or gender can be equally loaded depending on who's filling out the form and what their life looks like right now.

Takeaway

Compliance is the floor, not the ceiling. You can check every box and still build something that exploits the people using it — because the boxes don't ask whether you should.

We talked for an hour and a halfPeople & Teams
February 28, 2026

Topics

Eric saw a musician at Eddie's Attic last weekend — a guy named Mike Viola who's been behind some of the biggest artists you've never heard of. Eric assumed the guy was in his late 40s. Looked him up after the show. He's 59. Eric stayed up until one in the morning writing because something cracked open. We both grew up in a time where our jobs defined every aspect of us. That's what we were taught — know what you want to be, pursue it, let it consume you. Somewhere in the last decade, both of us lost the creative outlets that made us interesting in the first place. Eric stopped writing music. I stopped painting. Not because we chose to, but because careers filled every gap until there was no room left for the thing that wasn't productive. Eric had a designer on his team at Salesforce who retired recently — a lead, never tried to climb the ladder. Just showed up, was clear about what he'd deliver, executed, and went home to walk his dog. No ambition theater. No performance. Eric said that guy taught him more about boundaries than any manager he ever had.

Takeaway

The fountain of youth isn't optimism or hustle. It's staying close to the thing that makes you lose track of time. Most of us stopped doing that thing 20 years ago and forgot we ever had it.

We talked for an hourPeople & Teams
February 27, 2026

Topics

Vas and I go back to my agency days in New York. We'd sit for hours — not working through client problems, just working through problems. Philosophy, ambition, fear, what we were building and why. The kind of conversation where you say something half-formed and the other person helps you finish it instead of judging it. That's harder to find now. Careers make you guarded. Success teaches you to perform instead of explore. The conversations that used to happen naturally — at a bar, after a pitch, on a long cab ride — now require real intention. Most people stop making the space. The Salon exists because I think we have to.

Takeaway

Making friends gets harder as you climb. Careers teach you to be guarded — and the conversations that matter most are the ones you have to intentionally make room for.

Google Meet, 30 minPeople & Teams
February 27, 2026

Topics

Laura's been in the design industry long enough to have lived through cycles — the move from craft to digital, from agency to in-house, from bespoke to systematic. She sees another one forming. The current AI-everything push is creating a sameness that consumers are already reacting to. Gucci just got dragged for using AI-generated images in a campaign for a house built on craftsmanship. People can feel the absence of a hand. Her argument isn't anti-AI. It's pendulum physics. Every era of mechanization has produced a counter-movement toward the handmade, the imperfect, the identifiably human. Arts and Crafts followed industrialization. Vinyl followed streaming. The more everything looks generated, the more a human fingerprint becomes the luxury signal. Laura thinks we're 18 months from "made by humans" being a brand differentiator the way "organic" became one for food.

Takeaway

Every wave of mechanization produces a counter-wave toward the human. We're in the trough right now — the whiplash back is already starting.

Guests

People in the room

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Robert Stribley

Author & UX Consultant, Technique

1 conversation

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Eric Toledo

Director of Product Design, Salesforce

1 conversation

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Vas Bakopoulos

SVP Head of Insights, MMA Global

1 conversation

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Laura Baker

Managing Director, Fearless Agency

1 conversation

Want to talk, or know someone I should?

The salon is small by design. If you’re working through a hard problem in design leadership, AI, or organizational change — let’s talk.

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