uxtopian

BIO

Hi, I am Ian Alexander. For more than 15 years I’ve built UX and design teams (product and marketing) that improve customer loyalty, increase product adoption, and make dollars and sense.

It wasn't always easy. The keys that unlocked success for me were clarity and kindness. Clarity regarding the user problem we are tackling and the DesignOps we employ. Kindness in the manner we make tasks easy for the user and the way we treat one another inside the organization. 

I'm thrilled to share the knowledge I have gained working with startups, enterprise orgs, agencies and established Saas companies.

A Boston native, I now reside in Chapel Hill, NC with my wife and 4 children.

SKILLS

Curiosity
Art Direction
UX
Writing
Strategy
Pragmatism
Story Telling
CX
Openness
Mentorship

EXPERIENCE

  • Head of Design
    Gladly • Current
  • Sr. Director
    of Design
    Mailchimp • 2018 – 2019
  • Experience Strategy
    IBM • 2014 – 2018
  • Experience
    Director
    Razorfish • 2013 – 2014
  • Founder
    EatMedia • 2005 – 2013
  • Product Manager
    Tutor.com • 1998 – 2000