Kustomer

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Team
5 Designers | 2 UXR
Key Metric
NPS from 3.4 → 25
AI
Design Leadership
Digital Strategy
Organizational Change
Pricing
Product Design

Kustomer Timeline Vision Case Study

Kustomer’s flagship integrated channel timeline, a core differentiator for 7+ years, had become dated as competitors adopted the timeline feature and improved UI/UX.

In concert with our AI Copliot launch I led a team to reimagine the Kustomer timeline.

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