Gladly

As the Head of Design for product, marketing and brand. I led efforts to redesign the core product in three areas: agent experience, consumer experience, and admin experience. My work with Marketing/Brand design included building out the marketing design team from 0-2, driving all GTM efforts including a brand update and a strategic narrative that served as the roadmap for business.

The efforts of the team resulted in G2 Crowd honor of "easiest to use" and "market leader" awards. Additionally, I led all GTM efforts resulting in 5x growth in pipeline.

During my tenure we shipped ke

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